FAQs

 

Q: WHERE ARE MY ITEMS COMING FROM?

Almost our products are placed at warehouse in USA , some of our items are located in China , so it will take some time to ship from China.

Q: HOW CAN I MODIFY MY ORDER?

• We only allow order modification within 3 hours since payment.
• If you cannot connect to our ticket system above, please email to our support email: support@gifury.com

Q: CAN I RECEIVE MY ORDER IN MY COUNTRY?

We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.
🚫 However, we do not ship to military bases (APO/FPO), Iran, Cuba, North Korea, Syria, or other restricted areas.

Q: HOW CAN I TRACK MY ORDER?

• We provide tracking numbers for all orders via email
• Tracking updates may take 3-5 business days to appear in the system.
• You can track your order via below link: https://17track.net 

Q: WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

We accept returns and replacements if:

✅ The product arrives damaged or defective.

✅ The product differs significantly from the description (wrong design, size, material).

✅ The product is not delivered within 30 days.

❌ We do not accept returns for change of mind or incorrect orders placed by customers.

To request a return, email us at cs@SuperHeroesDirect.com within 7 days of receiving your order.

Q: WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

• To process your return or replacement, please provide:

  📸 A clear photo of the shipping label and tracking number.

  📦 A photo of the product’s SKU or packaging.

  ❌ A close-up image showing the defect or incorrect product received.

  💬 Screenshots of prior email communication (if applicable).

Q. What payment methods do you accept?

We currently accept Visa and Mastercard. Additional payment options, including PayPal and AMEX, will be available soon.